Privacy Policy

1. Who we are

SP Home Health Care, No. 16, Muthumariamman Street, Janakinagar, Valasaravakkam, Chennai - 600087. Phone: 8438567020. Email: sphomecareservices6421@gmail.com.

2. Information we collect

When you book a service or contact us, we collect:

• Your name, mobile number and (optionally) email address
• Your address, so our staff can reach you
• The service you need, your preferred date and time, and the patient's age (optional)
• Any notes or messages you write, which may include health-related information

We do not collect payment card details on this website.

3. How we use your information

• To respond to your request, confirm and provide the service
• To let you track the status of your request using your tracking ID
• To contact you about your request by phone, WhatsApp, SMS or email
• To improve our services and meet legal obligations

4. Your consent

We process your information based on your consent, which you give by ticking the consent box on our forms. You can withdraw your consent at any time by contacting us.

5. Who we share it with

We do not sell your information. It is available only to our authorised staff and to the doctors, nurses or caretakers assigned to your service. We use trusted technology providers to run this website (web hosting and a secure database hosted in India). We may disclose information if required by law.

6. How long we keep it

We keep your information only for as long as needed to provide the service and to meet legal and accounting requirements. After that we delete or anonymise it.

7. Security

We use HTTPS encryption, restricted staff access and secure storage to protect your data. No online system is completely risk-free, but we work hard to keep your information safe.

8. Your rights

In line with applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may ask us to access, correct or delete your personal information, withdraw your consent, or raise a complaint. Write to us at sphomecareservices6421@gmail.com or call 8438567020.

9. Cookies and tracking

We do not use advertising cookies. The website may store small technical data in your browser that it needs to work properly. If we add analytics in the future, we will update this page.

10. Children

Requests for the care of a child or a patient should be made by a parent, guardian or authorised family member.

11. Third-party links

Our website links to services such as Google Maps, WhatsApp and Instagram. They have their own privacy policies, which we do not control.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

13. Contact

For any privacy question, contact SP Home Health Care at sphomecareservices6421@gmail.com or 8438567020.